Shipping and Returns

To inquire about shipping options and costs to other countries, please send a request to hello@apricotte.com.

Our shipments are made from Monday to Friday, and the preparation and transit times mentioned below refer to business days (not holidays). These times may be affected by unforeseen circumstances or force majeure, and delivery may be delayed for reasons beyond Apricotte's control.

Any additional shipments would incur a cost equal to the initial shipping cost. In cases where the initial shipping cost is free, the cost of each additional shipment will be €4.50. The customer may choose this shipping method or use another of their choice.

2. Preparation and shipping times

If the order request is received before 1 p.m. on a business day, it will be shipped that same day. If the order request is received after 1 p.m. on a business day, it will be shipped the following day, provided that it is a business day.

Deliveries are made during business hours, from 9:00 a.m. to 7:00 p.m., depending on the transport company, the courier route, and the country.

3. Tracking your order

You will receive an email with your purchase confirmation and a tracking code for your package, which you can use on our shipping company's website to check the status of your order.

You can also log in to our website with the username and password you used to place your order, and access it to find out all the details and the tracking number from the transport agency.

If you do not receive your product within the estimated time frame, please contact our customer service department via email hello@apricotte.com and we will help you resolve the issue.

4. Returns

Users who purchase products through the Website may terminate the contract without having to justify their decision within 14 calendar days.

To exercise this right of withdrawal, the User must notify Apricotte of their decision by sending an email to hello@apricotte.com with the order number and indicating"return" in the subject line of the email.

For free returns within mainland Spain, APRICOTTE's customer service team will ask you to confirm your details before creating a prepaid label, so you can drop off your package at any Correos location.

Regardless of the means chosen to communicate their decision, Users must clearly and unequivocally express their intention to withdraw from the purchase contract. To comply with the withdrawal period, it is sufficient for the communication unequivocally expressing the decision to withdraw to be sent before the corresponding period expires.

In the event of withdrawal, Apricotte.com will refund the User all payments received, excluding shipping costs. 

If shipping was free for a purchase over €99, but after returning some of the items, the total paid by the customer is not equal to or greater than that amount, the customer will be responsible for the shipping costs. For example, if the customer purchased two pairs of glasses and wanted to return one, resulting in a total amount of less than €99, the amount corresponding to the shipping costs paid when purchasing only that item will be deducted from the refund.

Apricotte.com will refund the User using the same payment method used by the User to make the initial purchase transaction. This refund will not incur any additional costs for the User. However, Apricotte.com may withhold the refund until it has received the products or items purchased. TheUser may return or send the products to Apricotte at:

Apricotte Vision LLC

18 Cidro Street – Unit 2C,

28044 Madrid

And you must do so without undue delay and, in any case, no later than 14 calendar days from the date on which Apricotte.com was informed of the decision to withdraw.

Once the refund process has been completed, you will receive a confirmation email.

Important Notes

For the return to be accepted, it is essential that the product is returned in perfect condition, without any damage due to improper use, and in the same condition in which it was delivered, retaining both its original box and its initial contents (cleaning cloths, promotional content, and/or other items included). 

In the event that any of the above requirements are not met, we will understand that the product has suffered depreciation due to the following reasons and the full amount will not be refunded.

*Penalty for packaging: €4. Penalty for any other item (cleaning cloth, cards): €2. Penalty for cover: €4.

In the event that any return is rejected, the customer will have 3 months to collect and/or withdraw their order from the central facilities, bearing the costs of collection. If it has not been collected within 3 months, the package will be donated to charity. 

Order return - Defective product

The User may return to APRICOTTE, at no cost, any product that has a manufacturing defect within 30 calendar days from the date on which they became aware of the non-conformity of the product in order to report its non-conformity. If this period is exceeded, any damages shall be borne by the User.

The return of products with manufacturing defects will not incur any additional cost to the User.

To formalize the return, the User must contact APRICOTTE via email: hello@apricotte.com indicating "return" in the subject line of the email, attaching a photograph and a detailed list of the defects found in the product(s) they wish to return.

Once APRICOTTE receives the User's notification, it will inform them within 2-3 business days whether or not the product can be returned. If the return is accepted, APRICOTTE will instruct the User on how to prepare the shipment for delivery at any post office.

Each product to be returned must be unused, with labels, packaging, and original elements. If it is not received in this condition, APRICOTTE reserves the right to refuse the return.

Once the product has been received and the defects verified, APRICOTTE will give the User the option of replacing the product with another of identical characteristics. If there is no stock available, the User may choose between a refund of the amount paid or requesting the shipment of another model of their choice with similar characteristics.

The new product will be delivered within 3-5 business days of confirming to the User the replacement of the defective product or the shipment of the new one. This new shipment will not incur any additional costs for the User.

If the User terminates the contract, APRICOTTE will refund the User the full amount paid for the purchase of the defective product (including shipping costs).

The timeframe for refunding the amounts paid will depend on the payment method used by the User when purchasing the product:

-If the User has made the payment by credit/debit card, we will refund the amount paid within 14 calendar days from the date on which the User decided to terminate the contract.

-If the User has made the payment via PayPal, we will refund the amount paid within 24-48 business hours from the moment the User decided to terminate the contract.