Frequently Asked Questions

How long will it take for my order to arrive?

Depending on the country or area in which you are, orders are usually delivered in 24-48h in the Peninsula, 48h + Balearic and Canary Islands, and from 2 to 5 days depending on the European country.


As the shipping cost?

In Peninsula shipping costs are free andn orders over € 35.

For the rest of the areas, see the SHIPPING AND RETURNS section


What forms of payment do you accept?

Deposit or Transfer: You can make the payment of the order via bank transfer or by entering the amount of the order in our bank account. Our Banco Sabadell account number is: IBAN: ES4400817306640001288739. The transfer costs will be borne by the ordering party, therefore, the order number and name of the person making the purchase must be indicated in the concept. We advise that the shipment will begin once the payment has been received in our account, this circumstance will normally delay the order a day or two more. If the transfer has not been made within ten days, we will proceed to cancel the order.

Credit card: You can pay by credit card free of charge through our secure platform.

Payment using PayPal: Pay quickly and safely with your PayPal account or with your credit or debit card, without sharing financial information with Apricotte. PayPal automatically encrypts confidential data with the help of the best technologies available in the market. Orders paid using PayPal do not have any surcharge on the total amount.


How do I register on the web?

New client https://apricotte.com/account/register

Filling in the name, surname, email and password.


Is it possible to receive periodic information in my email with the latest news and offers from Apricotte?

Yes. Simply by subscribing to our newsletters you will receive information about our latest news and exclusive offers.


How to make an order?

You can place your order by following these convenient steps:

Step 1: Find and select the product you want. You can make a quick purchase from the product category, simply by clicking on "buy now" or review the characteristics of the product and clicking on "add to cart".

Step 2: Once the product has been added to the basket, we offer you the possibility to modify the quantity of the product, continue shopping or continue with the payment.

Step 3: If you continue with the payment and you already have a user account, you just have to log in and enter your email and password. If it is the first time you buy, you will have to complete the shipping information.

If you are a new customer, you must fill in all the fields in order to proceed with the shipment. You have the possibility to create an account by clicking on "save my information and buy faster next time."

Step 4: You have to confirm if the delivery address details are correct and if they are not, there is the option to change them. If they are, decide the payment method and click "continue shipping methods"

Step 5. After selecting the shipping method, you must click on "continue payment methods".

In this new section you can choose how to make the payment and choose the billing address.

Step 6. Finalize the order.

 

Do you replenish items with the indication "out of stock"?

If an item is out of stock, we will try to restock it as soon as possible. If there is no stock, the web will indicate that it is out of stock.

 

Will I receive the same product that I see in the photo?

Yes. The tones may vary slightly depending on how you have calibrated the screen of your device.

 

How can I contact Apricotte?

You can call us at +34661939569, send us an email to hello@apricotte.comor use the contact form on our website and we will respond as soon as possible.